Gym Partner Terms

1. The 12% platform fee — what it’s charged on (the booking price; on a partial refund, the amount kept), and when it can change.
2. Payout timing — when a booking’s payout is released, holds while a problem is reviewed, reversals after refunds or card disputes, and Stripe’s role.
3. Cancellation obligations — the gym’s duty to honor bookings, the full refund owed when a gym cancels, and consequences of repeated cancellations.
4. Liability and waivers — responsibility for the facility and for injuries, and whether the gym’s own waiver applies to Court Market customers.
5. Insurance — any insurance the gym must carry. Court Market does not provide insurance.
6. Taxes — who is responsible for sales and other taxes on bookings, and tax reporting of payouts.
7. Disputes — customer problem reports and no-show disputes, card chargebacks, and disputes between the gym and Court Market.
8. Suspension — when Court Market can suspend or remove a gym or a listing, and what happens to existing bookings and payouts.

Until counsel’s terms replace this page, this is how the product currently works, for reference:

• Verification. A gym can take bookings once Court Market has approved its verification application, it has set up payouts with Stripe, and it has a court with published availability.
• Prices and the fee. The gym sets its prices; customers pay exactly the listed price. Court Market’s fee is 12% of the booking price, so the gym is paid 88%. When a customer cancels with a partial refund, the gym is paid 88% of the amount kept.
• Payouts. A booking’s payout is sent to the gym’s Stripe account 24 hours after the booking ends, unless a problem report or no-show dispute is open, in which case it waits for the outcome. Stripe then pays out to the gym’s bank on the gym’s Stripe schedule.
• Cancellations. The gym picks one of three cancellation policies. If the gym cancels a booking, the customer is refunded 100%, and the cancellation is recorded on the gym.
• No-shows. A gym can mark a booking as a no-show within 48 hours of its end. The gym is still paid. The customer can dispute it, and Court Market reviews it.
• Reviews. Customers review completed bookings; the gym can respond publicly once per review.

Write to us through Contact & Support (choose “Gym partners”) or at support@thecourtmarket.com.